Remote Support (Online) - GrASP Onsite & Remote Computing

Contact Alan the “Microsoft Certified Professional” to fix home or business computing issues.

    
 
 
       What a "Top Banana" is Alan ! ! Having recently purchased a new computer I needed a lot of help to set it up (as I found it was not quite as easy as I first thought) !  Taking over the controls remotely, Alan soon had everything working perfectly and even transferred important files and photos from my previous old laptop that had ceased to work anymore ! If anyone is looking for a computer expert with a great sense of humour Alan is most certainly "The Best of the Bunch" ! ! Thank you sooo much Alan. Jill Gibson.
  
 
    
   Jill Gibson 
 2022-02-19
 
 
 
      I've used Alan to fix my own & my company's computers for around 20 years now. Always a great service and the problem is always solved with lots of information to help me make informed decisions. I recommend Alan to everyone I know !
  
 
    
   Melanie Wilson 
 2022-02-18
 
 
 
      Alan of Grasp Computing is one of the kindest, most helpful blokes that you could ever hope to meet. He is generous with his time and advice, even when there is no hope of financial compensation. Despite his huge amount of knowledge and experience, he charges a very meagre hourly rate. As a fellow IT professional, I am staggered by the depth and breadth of his expertise. When you combine that with his honesty and customer care, I never have any hesitation in recommending him to others. 5 stars in every respect!
  
 
    
   Nowthen AD 
 2021-12-09
 
 
 
      Alan has always gone the extra mile to sort out any problems I have had with my home computer. Would definitely recommend GrASP to anyone in need of help!
  
 
    
   Paul Johnson 
 2021-10-21
 
 
 
      Alan has given our business computer support for many years and has always solved any problems efficiently and speedily.
  
 
    
   George Plunkett 
 2021-10-19
 
 
 
      I have used Grasp for all my computer issues since they started and have always found them to be helpful and professional. I'm not  computer literate and really appreciate the time and patience they take when  explaining any problem whether it was by phone, on site visit or by remote. They have always been able to solve any issues and get me back on the right track .They would always be my go to service , great business.
  
 
    
   Lynne Lewis 
 2021-10-19
 
 
 
      Alan is meticulous in his diagnosis of faults and expedient in his repairs and future prevention of those faults and any others that are likely to arise. In addition, his knowledge of hardware has guided Muddy Dog Architects towards selecting specific devices suited  to our particular needs.
  
 
    
   MARK R Kelly 
 2021-10-18

Obligation free advice & estimates

Online Remote support: £40 (1st hour)
On-site support: £50 (1st hour)
then £20 per optional hour. Most visits complete within the hour.

How does a remote support visit work

Remote visits include the following;

Advise/Cure: Computing issues dissolve away before your eyes.
Repair: Diagnose symptoms & invoke solutions.
Secure: Antivirus, firewall, security & system weaknesses resolved.
Dis-infection: Spyware / Malware /Cookies / Virus & Registry faults.
Optimisations: Performance, reliability, health & speed.
Tune up & Update: System components; software, drivers & windows.

Optional:

Set up & check local or cloud based backup routines.
Set up “Safe – work from home” communication tools like Zoom, Skype or Teams.
Tuition: Microsoft Office, YouTube, eBay, Email, Windows, Web, VPN’s and more.

Benefiting all customers with meaningful plain English advice.

BOOK YOUR VISIT HERE

Policy is to respect your privacy and data always, without exception.

Free independent advice: Navigate the computing world with GrASP. Reduce time, cost and frustration. We repair and help with anything I.T. solve problems & GrASP the solution.